Last Updated: August 2026
At QFXSupplies, we want you to be happy with your purchase. Please read our return and refund policy before placing your order.
We do not accept returns or provide refunds simply because you have changed your mind, ordered the wrong size, or no longer want the item.
Please make sure you carefully check the product, size and colour before placing your order.
If your item arrives faulty, damaged, incorrect, or significantly different from its description, please contact us as soon as possible.
Please provide:
We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy such as a repair, replacement or refund.
Customers are responsible for selecting the correct size when ordering. We recommend checking the sizing information provided before purchasing.
If you order the wrong size, we are not required to offer a refund or exchange for change of mind.
Please inspect your order when it arrives. If your item has been damaged during delivery, contact us promptly with photos of the packaging and product so we can investigate.
WE DO NOT ACCEPT REFUNDS, but if your item is FAULTY OR BADLY DAMAGED CONTACT US on our platforms and we will review your issues. Where a refund is approved, it will generally be returned to the original payment method.
Processing times may vary depending on your payment provider or bank.
We DO NOT allow returns AT ALL for wrongfully selecting incorrect product information, although if an item is being returned because it is faulty, incorrect, or otherwise covered by your consumer rights, QFXSupplies will work with you regarding the reasonable return costs.
For change-of-mind returns, where a return is offered at our discretion, the customer may be responsible for return shipping costs.
For return or refund enquiries, please contact QFXSupplies through our official social media or the contact method provided with your order.
We aim to handle every enquiry fairly and efficiently.